Terms & Conditions

Terms & Conditions

1.     Online Store Ownership (www.sirtactiv.com)

Nutradvance II Lda, company responsible for the website www.sirtactiv.com, hereafter referred to as “Nutradvance II”, headquartered at Rua do Jasmim 14 r / c, 7300 552 Sé and São Lourenço, Portalegre, Portugal, N.I.P.C. No. PT 513714995, registered with the Lisbon Commercial Registry Office, is the legitimate owner of the official SIRTActiv website and whose domain can be found at www.sirtactiv.com.


2.    Contacts and Customer Support

For additional information, you can contact “Nutradvance II” through the e-mail geral@nutradvance.pt.

If you prefer, you can do so by phone from Monday to Friday from 10:00 to 18:00 through the number (+351) 210 987 797


3.    Object and application scope

3.1. These General Terms and Conditions of Sale regulate exclusively the purchase and sale made at the online store www.sirtactiv.com between “Customer” as buyer and “Nutradvance II” as seller, and apply to all the visitors of the www.sirtactiv.com website, as well as to any commercial transactions made through this online store.
3.2. Browsing the website as well as purchasing any product on www.sirtactiv.com implies acceptance of these general terms and conditions of use and contracting.
3.3. The Company markets all Nutradvance II products and will be the entity responsible for selling the Nutradvance II articles on the website www.sirtactiv.com.
3.4. “Customer” or “User” or “Buyer” means any person who acts/buys for personal use, therefore, without any desire to resell the items he or she buys from the online store www.sirtactiv.com unless expressly authorized, registered by e-mail or registered letter from Nutradvance II representatives.
3.5. Nutradvance II reserves the right to change these terms of use and contracting without prior notice, as well as to modify at any time the information and commercial offer presented about products, prices, promotions, commercial conditions and services, being every change always published on the website www.sirtactiv.com.
3.6. Nutradvance II reserves the right not to process any orders received from users that do not comply with the Seller’s general conditions of sale (Nutradvance II).


4.    Information about contents of the online shop “SIRTActiv”

4.1. Reproduction, transfer, distribution or storage of the contents of the www.sirtactiv.com online store without prior written permission is prohibited for any purpose other than strictly professional use.
4.2. It is expressly forbidden the introduction of links of our website for commercial purposes or without prior authorization from Nutradvance II, and to use the domain www.sirtactiv.com for abusive purposes without prior authorization will be susceptible to recourse to competent legal means from the company.
4.3. In the event that you find links on other websites that give you access to www.sirtactiv.com or references to the online store www.sirtactiv.com, we inform you that Nutradvance II has no responsibility for the links or pages, or its contents.
4.4. We are strongly committed to ensuring that the information provided on www.sirtactiv.com is free of typographical errors and whenever they occur we will correct them as soon as possible.
4.5. All contractual information is written in English, as well as information on articles, e-mail communications and sale formalization, except for very specific expressions of the business universe.


5.    Comercial Policy

5.1. In case the information presented does not correspond to the product characteristics, the Customer is entitled to terminate the purchase and sale agreement under the applicable legal terms.
5.2. The photographs shown on the website are for illustration purposes only, so we recommend that you consult the product details slowly for better information about the respective characteristics of the items you wish to purchase.
5.3. Product prices and specifications are subject to change without previous notice. Despite Nutradvance II’s utmost attention to keeping all information current, some products may contain an incorrect price, so we will check prices whenever we process orders. If the price is higher, we will inform the “Customer” by e-mail and await your decision to accept the new offer or cancel the order.
5.4. The product catalog of the online store www.sirtactiv.com is independent of other online stores, both in terms of price and products shown, as well as stock quantities. All promotional campaigns have limited stock and are exclusive to the online store www.sirtactiv.com.
5.5. Validation of the purchase order determines that the “Buyer” is aware of and accepts the website’s General Terms and Conditions of Sale.
5.6. All data recorded by Nutradvance II constitute proof of the set of transactions made between “Seller” and “Customer”, being the responsibility of Nutradvance II to file the electronic document in which the contract is formalized.


6.    Obligations of Customers and Users

6.1. Any www.sirtactiv.com website visitor undertakes to comply with and respect these general conditions, in particular by observing the following obligations:

– It is prohibited to introduce, store or disseminate through the website www.sirtactiv.com defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;

– Save, and not disclose, your website password to prevent third parties from accessing your account and personal data; Do not use false identities;

– Provide your personal data and correct addresses so that Nutradvance II can properly process orders;
6.2. The Customer is solely responsible for the accuracy of personal data communicated to Nutradvance II and undertakes to promptly enter and report any changes through their Registration Account at www.sirtactiv.com.
6.3. Nutradvance II disclaims any responsibility for any delay or inability to process the order due to error or insufficiency of the data communicated by the Customer, namely at the time of delivery.


7.    Ordering online

7.1. To place an order on www.sirtactiv.com you must have a valid and frequently used e-mail account and register as a Nutradvance II Customer by completing the online form. Once registered, simply insert in the virtual shopping basket all the products that the “Professional Customer” wants to purchase, following all the steps of the purchase for it to be successfully processed.
7.2. Ordering at www.sirtactiv.com is very easy:

– Browse the pages of the online store and find the products you want to purchase;

– Add favorite products to the shopping cart through the “buy” button;

– Then fill in your personal data in a very simple form (pay close attention to filling in the address);

– Then select the payment mode;

– Review your order;

– Proceed to payment confirming the order;

– Finally, you will receive an order confirmation via e-mail;

At the end of the purchase process, your order is confirmed and you only have to wait for the days provided for the postage of the parts.
7.3. As soon as you complete your purchase, you will receive an automatic email confirming the transaction except for technical issues. We suggest that you print or download this copy for future reference. If the data is not correct you can immediately request its change, or even the cancellation of the purchase made.
7.4. In case of non-confirmation of payment or non-compliance with these Conditions and General Terms of Sale, Nutradvance II reserves the right not to accept your order, or to cancel it totally or partially, even after automatic confirmation of it.


8.    Product availability and order confirmation/cancellation

8.1. Nutradvance II only processes an order placed by a customer upon confirmation of payment, so Nutradvance II cannot guarantee the availability of items until such processing begins.
8.2. The order is sent by a carrier contracted for the delivery service.
8.3. Nutradvance II only ships orders on weekdays. Thus, to estimate the delivery time of orders, the weekends and holidays are not accounted for. Any delay in the dispatch of articles, in view of the estimated dates submitted, does not entitle you to compensation.
8.4. Satisfaction of all orders placed on the website is subject to product availability. Nutradvance II tries to ensure that all items offered for sale on the website are in stock. However, Nutradvance II reserves the right not to accept any orders or cancel orders already confirmed and paid for products that are no longer in stock. In case of unavailability of the product and/or stock out, Nutradvance II will immediately inform the Customer of the partial or total cancellation of the order.


9.    Order Confirmation or Cancellation

9.1. Nutradvance II may not validate an order that does not have a sufficient guarantee of good charging, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the above cases, Nutradvance II will inform via e-mail that the sale contract has not been made and that Nutradvance II has not proceeded with the sale, specifying the reasons for this.
9.2. If products ordered at www.sirtactiv.com are no longer available at the time of your last access to the website, although you have obtained order confirmation, or when Nutradvance II receives your order, the “Seller” will immediately inform the “User” about their unavailability, never exceeding 30 days after receiving the request.
9.3. If an order and payment have been made for products that have become unavailable in the meantime, Nutradvance II will refund the money paid for the unavailable items.
9.4. Nutradvance II reserves the right to refuse any order for any reason and is not liable for any damages or costs, and reserves the right to cancel any purchase even if it has already been accepted or confirmed by Nutradvance II, including the following situations: The information on the invoice is not correct or verifiable; The order is flagged by the Website Security Systems as an incorrect, irregular, or fraudulent order; When, being the payment transfer the option chosen and payment has not been received within 5 business days of accepting your order; When it is not possible to deliver the order to the address provided by the “User”; If considered that the buyer did not have the ability to perform that act. If verified that there was an error in the price presentation of the product(s); If assumed that the order comes from a dealer.


10. Payment Terms and Security Guarantees

10.1. Available payment methods will be displayed at www.sirtactiv.com. We do not accept any payment method other than those mentioned.
10.2. You can pay for your products using your usual credit and debit cards through the system of: List payment methods.
10.3. For payments using a credit or debit card, all details (such as card number, expiration date or security code) will be sent by the encrypted protocol to the company providing the remote electronic payment services without third parties having access to the information transmitted. This information will not be used by Nutradvance II except to perform the necessary operations for purchase or refund in the event of return in accordance with the exercise of the right of return, or for reporting to the police on fraud cases.
10.4. If Customer chooses to pay by cash machine, we will only start processing the order after we have received the payment. Therefore, in this mode of payment, we advise you to go to a cash machine as soon as possible so that you receive your order as soon as possible. After 5 calendar days after the order has been placed, and if we have not received any payment, the order will be voided.
10.5. The purchase price of the products and the shipping costs as stated on the order form will be charged to the checking account when the purchased products are actually shipped.
10.6. We urge you not to attempt payment by any other means not specified at www.sirtactiv.com. If you attempt to do so, the Company will not be liable for any loss of payment or any other damages that may result.


11. Security of the online store www.sirtactiv.com and all fees

11.1. The online store www.sirtactiv.com uses the latest and most robust security technologies available for encryption platforms. All provided payment information will be encrypted since the initial moment of the transaction until the order is processed and will not be stored on any public server.
11.2. Despite using a highly evolved encryption software, any payment transmitted over the Internet or via email carries some risks, namely when the “User” does not take proper precautions and does not assume proper conduct of responsibility.
11.3. Nutradvance II cannot be held responsible for any damage suffered by the use of electronic means of communication, namely damage caused by flaws or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for virus communications or transmissions.


12. Reservation of Ownership of Marketed Products

Nutradvance II owns the company’s products until it has received full payment for all such products.


13. Prices

13.1. Product prices displayed on the www.sirtactiv.com website already include Value Added Tax (VAT).
13.3. The total price specified in the checkout Professionals Clients menu includes taxes and shipping costs. Prices are quoted upon order confirmation, which you can print or download for future use. Please transfer only the exact amount specified on the order confirmation and make individual transfers per order.
13.4. Shipping charges are calculated per order, and the exact price of the shipping charge will depend on the country where your order will be delivered. The shipping amount is specified at checkout
13.5. Prices are all presented in Euros and any change in the country of delivery of the order may have an influence on prices due to shipping costs.


14. Quality and Warranty

14.1. Nutradvance II will only sell very high quality articles on www.sirtactiv.com and will never sell second-hand, defective or substandard products. If this happens we will trigger the warranty given by Nutradvance II, being its responsibility assuming the inherent costs executing the shipment.

14.2. The products offered for sale at www.sirtactiv.com may not correspond exactly to the actual article regarding the displayed image and colors, especially due to the internet browser and monitor used.

14.3. Should the customer wish to exchange an item of a certain size for another, Nutradvance II reserves the right not to make the exchange.


15. Shipping of Products and Deliveries

15.1. Products ordered from the www.sirtactiv.com online store will be shipped and delivered on weekdays, from Monday to Friday.

15.2. We can only guarantee the good delivery of an order if the shipping address of the products is indicated by the “User”, and that address is located in a home or office located in one of the countries mentioned in the list of countries available for shipment.

15.3. A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.

15.4. Deliveries made via (CTT and Chronopost).


16. Shipping Costs and Delivery Times

16.1. Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item you will only pay shipping costs once. However, Nutradvance II reserves the right to split the delivery of the order, for example if a part of the order is late or unavailable. In the event that we divide the order, the customer will be notified by email of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.

16.2. Deliveries are scheduled for Continental Portugal, the archipelago of Madeira and the Azores and Spain.

16.3. Upon delivery, the “Buyer” must inspect the packaging and the shipped products for damage. If the products are found to be damaged, the customer should not accept the delivery of the order, which must be returned immediately.

16.4. The order is considered accepted if, after receiving the order, the “Buyer” does not return the order within 15 days.


17. Order Delivery Times

17.1. After your order is registered, being confirmed the payment and being available all parts of your order, Nutradvance II undertakes to proceed with the following delivery times: In Continental Portugal within 3 working days. In the archipelago of Madeira and the Azores, between 5 and 10 business days. For Europe approximately 5 business days and for the rest of the world up to 10 business days.

17.2. The Company will not be liable for failure to comply with or delay in complying with any obligation to submit that is due to a majeure force event, that is, to an event, act or omission beyond its reasonable control.


18. Product Exchanges and Returns

18.1. The non-acceptance of the return occurs in case of violation of the packaging, use or damage of the products.

18.2. Upon receiving the order, the “Buyer” has 30 days to return or exchange your item(s) if a product is defective.

18.3. Nutradvance II only allows exchange of articles for products from the same Nutradvance II, that is to say that a Nutradvance II article can only be exchanged for a Nutradvance II article. The “size” reason is not accepted for exchanges.

18.4. For returns and exchanges, shipping costs will be borne by the customer (except for quality reasons).

18.5. The exchange or return of orders must be made by sending to the address of Nutradvance II the items you want to return, in the original packaging, without any trace of use, adding a copy of the invoice of your order.

18.6. Upon receipt of all or part of the products ordered at our premises, we will process them within an average of one week. If the return is confirmed, the amount will be returned to you by the same payment method. Returns are only made to the account/card that gave rise to the purchase.


19. Order Cancellation

19.1. Prior to shipment, the “Buyer” may cancel the order of products. If the “User” places an order and wishes to cancel it, he or she should first check the status of the order.

19.2. If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer.

19.3. If the cancellation request is not possible because the order has already been shipped the products will be sent to the “Buyer” who, if he or she maintains the intention to cancel the order, must refuse to receive it by triggering the return mechanisms on the online store www.sirtactiv.com. In this case, shipping costs will be borne by the customer.

19.4. Upon confirmation of the return and receipt of the order at the headquarters of Nutradvance II the refund will be processed.



20. Conditions applicable to Promotional Codes (discounts)

20.1. When used according to the set rules, a promotion code enables you to take advantage of a promotion/discount for the purchase of a specific product or set of products during the period indicated/associated with the promotional code/promotional campaign.

20.2. Promotional codes are personal and non-transferable and may only be used for online purchases made at www.sirtactiv.com. The sale, exchange or donation of a promotional code is not allowed. The customer holding the promotional code may not upload or make available a promotional code on any web or other public way of offering, donating, selling or exchanging. The use of promotional codes for commercial purposes is not permitted.

20.3. The use of a promotional code is subject to only one use per product per order. Promotional codes cannot be combined with any other promotions or special offers.

20.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

20.5. Without prejudice to any other rights, Nutradvance II reserves the right to immediately invalidate the promotional code issued if suspected that a promotional code is being used with violation of the above assumptions.


21. Validity of Promotions or Commercial Campaigns

21.1. Promotional offers or commercial campaigns posted on www.sirtactiv.com are valid only for the time they are displayed on www.sirtactiv.com and subject to the conditions set out, unless contrary information is provided on www.sirtactiv.com.

21.2. In the case of return or exchange of items purchased under Commercial Campaigns or Promotions, you will be credited or given only the amount you actually spent on purchasing the product you wish to return or exchange.


22. Responsibility

22.1. The Company will only be liable for damages incurred by “Buyer” if such damages result from violations attributable to Nutradvance II contractual obligations to Customer, or if liability results from applicable legal law.

22.2. If the “Buyer” has suffered damage related to website activity, Nutradvance II’s liability shall be limited to: damage to Nutradvance II products, reasonable and verifiable costs incurred by the “Buyer” due to Nutradvance II’s violation of these General Terms and Conditions.

22.3. Nutradvance II cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Nutradvance II cannot be held responsible for damages suffered by the “Buyer” as a result of improper use of our products.

22.4. Nutradvance II is not responsible for damages resulting from incorrect information on the website.

22.5. All products sold by Nutradvance II comply with Portuguese and Community law.

22.6. Nutradvance II declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Customer to verify with the local authorities the conditions of importation or use of the products he or she wishes to order.


23. Intellectual and Industrial Property

23.1. All works, illustrations and images reproduced or represented on www.sirtactiv.com are strictly reserved under copyright and intellectual property rights worldwide. Accordingly with this and with the Intellectual Property Code, it is only allowed the use of information for professional purposes, subject to contrary provisions including more restrictive provisions contained in this code.

23.2. Any reproduction or total or partial representation of www.sirtactiv.com of the elements included therein is strictly prohibited.

23.3. The social denominations, SIRTActiv and distinctive signs reproduced on www.sirtactiv.com are protected under the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization by the holder of Nutradvance II.

23.4. If the “User” intends to use information or materials from www.sirtactiv.com he or she must obtain prior written permission from Nutradvance II.


24. Applicable law

24.1. These General Terms and Conditions of Sale and any emerging disputes that relate to these general conditions, including their validity, the use of www.sirtactiv.com or any purchase thereunder shall be governed by Portuguese law.

24.2. In the event of a dispute as to the interpretation or performance of these General Terms and Conditions of Sale, Nutradvance II and the “Buyer” undertake to endeavor to obtain a fair, just and appropriate settlement, no later than 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.

24.3. In the absence of a friendly solution, under the terms of the previous paragraph, and in the event of non-compliance with these General Terms and Conditions of Sale, both PARTIES shall establish as competent jurisdiction the City Civil Court, with express waiver of any other.

Changes to the Online Store www.sirtactiv.com General Terms and Conditions of Sale has the right to change these General Terms and Conditions of Sale at any time. The “Buyer” is subjected to the principles and terms in effect at the time of the order, unless the law or the competent authority imposes any changes thereto.